Refund policy

Refunds
We offer a full refund and money-back guarantee within 30-days of your purchase. To complete your refund, we may require a receipt or proof of purchase.

If a wrongful purchase is your error, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If we had an error in our listing, we will cover the cost of the return shipping by issuing a prepaid shipping label with the carrier and service of our choice

Gift cards are non-returnable and non-refundable items.

Replacements
Defective items within 90 days from day of purchase will be replaced with an equivalent item or store credit.

Returns
You must receive a return authorization before returning products to us. Once your return is received, we will notify you of your refund. Refunds processed will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again and credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@wasabipower.com.

Exchanges
We only replace items if they are defective or damaged. If you would like to do an exchange, call us at 877-268-1235 or send an email to info@wasabipower.com. Items outside the 90-day replacement policy are subject to a $6 reshipping fee in the US. Shipping costs for international replacements varies by region.

Please use a trackable shipping service in your return, like USPS Delivery Confirmation. Without valid tracking we cannot guarantee that we will receive your returned item.